The period of processing and approval of the return is 10 days from the date of receipt of the request for the return of the goods and the goods themselves. Making a request for a return of the goods is available via Quality Control Service.
Upon receipt of the order, we recommend that you perform the following actions:
- Check the integrity of the outer packaging and box.
- After opening the outer packaging, check the contents of the order for compliance with the order and the absence of defects. In case of non-conformity of the delivered goods ordered by you, you need to contact the Quality Control Service by phone: 8 (800) 50 088 08 or in an online WhatsApp chat 8 905 809-88-87
Order cancellation and refund
If you cancel a paid order, the prepayment amount will be returned to you automatically within 10 days from the date of cancellation of the order. Please note that the refund is carried out after checking that the returned product has not been damaged, its appearance and consumer properties have been preserved.
When paying for an order through the website page through the online payment system of Sberbank PJSC, the rules for the return of Internet acquiring of Sberbank PJSC apply.
The term for crediting funds to the card depends on the issuing bank and can be up to 30 days.
An order cannot be canceled if it has already been delivered or is in the "returned" status. In this case, the employees of the online store will cancel the order themselves and issue a refund when the order arrives at the warehouse.
Please note that all costs for the return of the goods, as well as customs and other additional fees (for international shipments) are paid by the buyer, according to the tariffs of transport companies and customs duties of the host country.
If you want to cancel the order and refund the prepayment, you can contact the Quality Control Service by phone 8 (800) 50 088 08 or write to us by email email@example.com or via WhatsApp online chat 8 905 809-88-87 at any time before receiving the goods.
Return of goods of proper quality
The return of Goods of proper quality is possible if its presentation, factory labels, seals, labels, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified Goods are preserved.
It is not possible to return used goods.
Perfumery and cosmetic products of good quality are not subject to return and exchange (item 3 of the List of non-food products of good quality that are not subject to exchange, approved by the Decree of the Government of the Russian Federation of December 31, 2020 N 2463).
The period of return of the goods of proper quality is 7 days from the date of receipt of the goods, not counting the day of purchase.
Return of goods of inadequate quality
A product of inadequate quality is considered to be a product that does not meet the requirements for this category of goods in regulatory legal acts and regulatory documents, or the terms of a contract with consumers. If the goods of inadequate quality are returned to the buyer, the cost of the goods and its delivery will be refunded.
Items purchased only in the online store “BOLTAEVA” are accepted for refund. Items purchased in other stores are not accepted for return.
Please note that all costs for the return of the goods, as well as customs and other additional fees (for international shipments) are paid by the seller, according to the tariffs of transport companies and customs duties of the host country.
How to issue a refund?
- Contact us through the Quality Control Service by phone 8 (800) 50 088 08 or by writing to WhatsApp online chat 8 905 809-88-87 or email firstname.lastname@example.org to solve the situation.
- Fill in refund request.
- Carefully pack the goods using branded packaging, attach the return form.
- Send the parcel by the transport company SDEK at your expense to the address: Yekaterinburg, Pushkin str., 7L, office 212.
- Tell us your order number, the track number of the shipment via the Quality Control Service by phone 8 (800) 50 088 08 or by writing to WhatsApp online chat 8 905 809-88-87 or email email@example.com.
- After receiving the parcel, the request for a refund is processed within 10 working days. After processing your request for a refund, the funds are returned to the card with which the order was paid on the website.